How is my payment handled?
Payments are taken through PayPal in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within five working days. Within the UK pieces are sent by Royal Mail, Parcel Force or DPD couriers depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within two days from time of shipping. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.
Can I collect my artwork from your studio?
Yes, if you have a London postcode starting in W or SW this option should come up as a choice when you checkout. If you are further afield but would like to collect in person you can enter code COLLECT at the checkout. Once you have placed your order I will email you and we can work out a time to meet. My studio is in Bassett, Southampton.
What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. This will be noted in the Shipping details with each product listing. Please checkout as usual; an estimated shipping charge will be added to your order. I will then contact you via email to discuss specialist shipping options before the artwork is despatched. According to the delivery service chosen, actual costs may be higher than the estimated cost shown.
Can you ship internationally?
es, I can ship to most countries, although it will take longer to arrive depending on your location. If your location is restricted once you get to the checkout you need a bespoke courier service. Message me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs cover packing supplies, labour and transit fees.
What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.
If a piece is not as you expect, you have seven days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and PayPal fees.
What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within seven days and if possible keep a photograph.
What about Overseas Returns?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
Phew! I think that covers it all – if you have any further questions please let me know before placing your order.